Terms & Conditions
All orders placed are final sale. We do not process any returns or exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. If you have any issues with your order, please don't hesitate to reach out to our customer service .
Please allow a few days for tracking to update. Soon as we print out your shipping label, you'll immediately receive your tracking. That doesn't mean that it is shipped out immediately. On our end, we have to wait for pick-ups and drops- offs from the postal services
EMAILS/ ADDRESS CHANGES:
PLEASE make sure when you're checking out that all your information is correct and up to date. Due to the influx of address changes, our team has been working 10x harder to correct wrong addresses and address changes, which takes from packaging orders or prepping orders.
If your email is incorrect, you won't receive your tracking number. Our system will send the email to the email address that you provided at checkout. We're NOT responsible for wrong email address or mailing addresses.
There is absolutely no refund on digital items. Once you complete your purchase, you'll receive an email with the link to download the digital file. To protect myself and my work from being shared with those who have not purchased, IP addresses are monitored and you have three uses to download the entire file.
When you track your package and it says delivered, but you have not received your package, PLEASE file a claim with USPS or UPS. Treat Yo Shelf Box is NOT responsible for lost or stolen packages.
We're also not responsible for allergic reactions to the products in our boxes. Please be sure to read ingredients prior to usage, and discontinue if irritation occurs.
If missing items in the product that you ordered, you have 72 hours to reach out letting us know of any issues.
You also agree that you accept that preorders have a set ship date, and you have read and agreed to the terms on the product's page where the estimated ship date is listed. You also agree that if you open a chargeback against us within the time of the preorder you've agreed to, you are committing fraud, and we'll provide proof to your bank of you agreeing to our terms and conditions.
We are closed on the weekends.
Business hours are Monday- Friday
9am - 5pm
(Eastern standard time)
Any questions, please reach out to our customer service team
When reaching out about an order, put your ORDER # in the subject line so we can assist you quickly.